$150 · Expert Review
Terms — Comprehensive Intake with Expert Review ($150)
Intake terms, in plain English
These terms cover the Comprehensive Intake with Expert Review and Feedback. They are meant to be short. How your written responses and any voice note are handled is set out separately in the Privacy Notice.
Version 1.0 · 18 August 2026 · Permanent link to this version
What you're buying
The eight-section written intake, including The Space Between You — six further questions on the distance between how you see this and how they do. You receive a written response, downloadable as a PDF, and a video reflection in your secure portal.
How your intake is read
Matthew Gilsenan reads your intake himself and is responsible for the written response and the video reflection you receive. AI assistance may be used to prepare a draft or support the workflow, but the feedback you receive is his. This tier does not include a live session; the Intake & Live Debrief tier does.
What this is not
This is a reflective tool, not therapy, counselling, medical treatment, legal advice, or financial advice. It does not diagnose or treat any condition. If something you write about would be better served by clinical care, Matthew will say so and suggest you seek appropriate support — this is not a substitute for it.
Confidentiality
Your responses are read by Matthew Gilsenan and by no one else. They are not shared with your employer, with whoever is paying, or with anyone else, without your explicit agreement. They are stored and processed only as described in the Privacy Notice. Two limits apply: where disclosure is required by law, and where there is a serious and immediate risk of harm to you or to another person.
Your part in it
What you get out of this depends on what you bring to it. You remain responsible for your own decisions, actions, and outcomes. No particular result is promised or guaranteed.
Delivery and access
Your written response and video reflection are delivered to your secure portal within two business days of submission. Download the PDF and keep it — it is yours. The video remains available for 90 days from delivery.
Refunds
Before you submit your intake, cancel for a full refund. Once you have submitted it, Matthew begins reading and the fee is not refundable. If something goes wrong on our side — your response does not arrive, or the portal fails — tell us and we will fix it or refund you.
Credit toward a program
Your fee is credited in full toward a coaching program within six months of the date of payment.
Starting straight away
By accepting these terms and beginning your intake, you are asking for the service to start immediately, and you accept that once it has been fully performed you no longer have a right to withdraw from it.
These terms are governed by Swiss law. Any dispute falls to the courts of Basel-Stadt.
Version 1.0 · 18 August 2026